Legal Notice

Store Name: JapanHippo

Business Operator / Seller: Diego Muñoz Osa (sole proprietor / self-employed)

Responsible Person: Diego Muñoz Osa

Business Address:
Japan, Tochigi-ken, Utsunomiya-shi, Kitaichinosawa-machi 4-10, Junesu Garden 205 〒320-0048

Phone: 070-1474-7712

Email: diemuosa90@gmail.com

Commercial License: Second-hand goods sales license (古物商許可証)
Issued by: Public Safety Commission of Tochigi Prefecture (栃木県公安委員会)
License Number: 411010002830

Payment Methods

Payments are processed via WooCommerce Stripe. Available payment methods include credit cards and PayPal. Payment is completed at the time of checkout and confirmation. By completing the payment, the customer acknowledges and agrees to our Terms & Conditions, Shipping & Returns, and Refund Policy.

Additional Costs

Shipping and handling fees are applied to all orders:

  • 300 JPY for standard shipments
  • Up to 400 JPY for orders exceeding 3 kg
    These fees cover packaging materials and handling costs (e.g., bubble wrap, protective materials).

Order Processing & Shipping Time

Orders are typically processed and dispatched within 48–72 hours of receipt, excluding weekends and Japanese national holidays. Delivery times may vary depending on the shipping method and carrier.

Returns & Refunds

All products sold on this website, including items described as “Sealed,” are second-hand goods. Returns are not accepted, except in cases where an incorrect or defective item is received. Details regarding when a refund may be requested are provided in our Refund Policy, included in our Terms & Conditions. Customers are strongly advised to review the Refund Policy carefully.

Governing Law & Compliance

This Legal Notice is provided in accordance with the Act on Specified Commercial Transactions (特定商取引法) in Japan. Sales and purchases on this website are governed by Japanese law.