Terms of Use

This website is operated by JapanHippo. Throughout the site, the terms “we,” “us,” and “our” refer to JapanHippo. JapanHippo offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site, creating an account, and/or purchasing something from us, you expressly acknowledge and agree that you are bound by these Terms of Use. Your use of the Site and Services, including completing any order or payment, constitutes explicit acceptance of these Terms, and you agree to comply with all provisions stated herein.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Use,” “Terms”), including those additional terms and policies referenced herein and/or available by hyperlink. These Terms of Use apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Use carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Use. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

Any new features or tools added to the website shall also be subject to these Terms of Use. You can review the most current version of the Terms of Use at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Use by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Online Store Terms

By agreeing to these Terms of Use, you confirm that you are at least the legal age of majority in your country or region of residence, or that you have obtained the necessary consent to allow any minor under your supervision to use this website.

You may not use our products or services for any unlawful or unauthorized purpose, and you must comply with all applicable laws and regulations in your jurisdiction, including but not limited to intellectual property and copyright laws.

You must not upload, distribute, or transmit any viruses, malware, or other harmful code.

Any breach of these Terms of Use may result in the immediate suspension or termination of your access to our services.

By purchasing, you confirm compliance with Japanese laws regarding e-commerce and second-hand goods sales.

General Conditions

We reserve the right to deny access to our Services or products to any individual at our sole discretion and at any time, including but not limited to cases of suspected fraud, violation of these Terms, unauthorized use of the Site, or non-compliance with applicable laws and regulations in Japan. This includes, but is not limited to, violations of Japanese consumer protection laws, intellectual property laws, or other legal obligations.

Please understand that any content you provide (excluding payment or credit card information) may be transmitted over networks unencrypted and may undergo:
(a) transmission across various systems, and
(b) modifications necessary to meet the technical requirements of connecting networks or devices. Payment information is always transmitted securely via HTTPS and handled only by authorized third-party payment processors (e.g., Stripe, PayPal).

You agree not to copy, reproduce, duplicate, sell, resell, or otherwise exploit any part of our Services, the website, or any associated content, without our express written consent. This includes text, images, videos, software, and other materials made available on the Site.

The headings in this agreement are included for convenience only and do not affect the interpretation or enforceability of these Terms of Use. All actions, rights, and obligations described herein are legally binding regardless of the headings used.

Accuracy, Completeness and Timeliness of Information

We make reasonable efforts to ensure that the information provided on this Site is accurate, complete, and up-to-date. However, JapanHippo does not guarantee the accuracy, completeness, or timeliness of any information on the Site, including but not limited to product descriptions, pricing, availability, shipping costs, or promotions.

The material on this Site is provided for general informational purposes only and should not be relied upon as the sole basis for making purchasing or other decisions. Users are encouraged to consult primary, more complete, or more current sources of information where necessary. Any reliance on the material on this Site is at your own risk.

This Site may include historical information. Historical information is inherently not current and is provided solely for reference purposes.

JapanHippo reserves the right to modify, update, or remove content on this Site at any time without prior notice, and is under no obligation to update or correct information, except as required by applicable Japanese law. Users agree that it is their responsibility to monitor changes to the Site and verify the accuracy and currency of information before relying on it.

Modifications to the Service and Prices

Prices for our products are subject to change without notice. JapanHippo reserves the right, at any time and without prior notice, to modify, update, or discontinue the Service, including any part of the Site, products, services, or content, in whole or in part. This includes changes to product availability, pricing, shipping options, or other conditions of sale.

JapanHippo shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuation of the Service. Users acknowledge and agree that all product descriptions, prices, and availability are subject to change and may not be guaranteed, and that JapanHippo is under no obligation to update information except as required by applicable Japanese law.

Any offer for a product or service on this Site is void where prohibited by law. Users are responsible for verifying any information, including prices, before completing a purchase.

JapanHippo may, at its discretion, limit the quantities of any products or services, restrict sales to certain individuals, geographic regions, or jurisdictions, and refuse service to any user for legal, safety, or operational reasons.

Products of Services

Specific products or services may be available exclusively online through this website. All such products or services may have limited quantities and are subject to return or exchange only in accordance with our Return Policy and Refund Policy.

JapanHippo has made reasonable efforts to display the colors, images, and descriptions of products as accurately as possible. However, we cannot guarantee that your monitor or device will display colors or images accurately, and minor differences may occur.

We reserve the right, at our sole discretion and without prior notice, to:

• Limit sales of any products or services to any person, geographic region, or jurisdiction.
• Restrict quantities of products or services available for purchase.
• Discontinue or modify products, services, or content at any time.
• Change product descriptions, pricing, or availability without notice.

Any offer for a product or service on this website is void where prohibited by law. Users acknowledge that products are sold “as is” unless otherwise stated, and JapanHippo does not warrant that the quality, appearance, or functionality of any product or service will meet your expectations. JapanHippo is not obligated to correct any errors in the Service, product descriptions, or other content.

Accuracy of Billing and Account Information

JapanHippo reserves the right, at our sole discretion, to refuse or cancel any order you place with us. We may limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

In the event that we make any change to or cancel an order, we may attempt to notify you via the e‑mail and/or billing address or phone number provided at the time the order was made. JapanHippo also reserves the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, distributors, or any other party intending to resell products purchased from the Site.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You further agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that JapanHippo can complete transactions and contact you as needed.

All orders are subject to our Return Policy and Refund Policy, which provide the procedures and conditions for returns and refunds.

Optional Tools

JapanHippo may provide access to third-party tools, applications, or services (“Optional Tools”) through the Site over which we have no control or oversight.

You acknowledge and agree that all Optional Tools are provided “as is” and “as available,” without any warranties, representations, conditions, or endorsement from JapanHippo. We shall not be liable for any damages, losses, or issues arising from your use of such Optional Tools.

Any use of Optional Tools offered through the Site is entirely at your own risk and discretion. You are responsible for reviewing and agreeing to the terms, policies, and conditions imposed by the relevant third-party providers.

In the future, JapanHippo may offer additional services, tools, or features on the Site, including new Optional Tools. Any such future services or tools shall also be governed by these Terms & Conditions and your continued use of them constitutes acceptance of these terms.

Third-Party Links

Certain content, products, and services available via our Service may include third-party materials or links to third-party websites.

JapanHippo is not responsible for the accuracy, reliability, or legality of any third-party content, products, or services. We do not examine, endorse, or guarantee any third-party websites or materials and make no warranties regarding them.

You acknowledge and agree that JapanHippo shall have no liability or responsibility for any damages, losses, or issues arising from your access to, use of, or reliance on third-party websites, materials, products, or services.

Before engaging in any transaction or interaction with third-party websites, you should review and understand the third party’s policies, practices, and terms. Any complaints, claims, or questions regarding third-party products or services must be directed to the respective third party.

User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example, contest entries) or without a recommendation from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence, (2) to pay compensation for any comments. or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Use.

You agree that your comments will not violate any third party’s rights, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material or contain any computer virus or other malware that could affect the operation of the Service or any related website. You may not use a false e-mail address or pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments you or any third-party posted.

Personal Information

Your submission of personal information through the store is subject to our Privacy Policy.

Errors, Inaccuracies and Omissions

From time to time, there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We make no commitment to revise, modify, or clarify any information on the Service or on any associated website, including pricing details, except where required by law. No specific update or refresh date shown on the Service or any associated website should be interpreted as indicating that all information on the Service or related site has been amended or updated.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms & Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating prohibited uses.

These prohibitions are enforced in accordance with Japanese law.

Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or free of errors.

We do not warrant that the results obtained from the use of the service will be accurate or reliable.

You agree that from time to time, we may remove the service for indefinite periods or suspend the service at any time without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall JapanHippo, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

This disclaimer and limitation of liability are governed by and enforceable under Japanese law.

Indemnification

You agree to indemnify, defend, and hold harmless JapanHippo and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party arising from or related to your breach of these Terms & Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

Severability

If any provision of these Terms & Conditions is found to be unlawful, void, or unenforceable, that provision shall, to the fullest extent permitted by applicable law, remain enforceable. The portion deemed unenforceable shall be considered severed from these Terms & Conditions, and such a determination shall not affect the validity or enforceability of any remaining provisions.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

Unless and until terminated by either you or us, these Terms & Conditions remain in effect. You may terminate these Terms & Conditions at any time by notifying us that you no longer wish to use our Services or by ceasing to use our site.

If, in our sole discretion, you fail, or we reasonably suspect that you have failed, to comply with any term or provision of these Terms & Conditions, we may terminate this agreement at any time without notice, and you will remain responsible for all amounts due up to and including the date of termination; and/or may deny you access to our Services (or any part thereof).

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms & Conditions shall not be considered a waiver of such right or provision.

These Terms & Conditions, together with any policies or operational rules posted by us on this site or in relation to the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, or proposals, whether oral or written, between you and us (including, without limitation, any previous versions of the Terms & Conditions).

Any uncertainties in interpreting these Terms & Conditions shall not be construed against the party that drafted them.

Governing Law

These Terms & Conditions, along with any separate agreements under which we provide you with Services, shall be governed by and interpreted in accordance with the laws of Japan.

Changes to Terms and Conditions

You may review the most current version of the Terms & Conditions at any time on this page.

At our sole discretion, we reserve the right to modify, update, or replace any part of these Terms & Conditions by posting revisions and updates on our website. It is your responsibility to check the website periodically for changes. Your continued use of or access to our website or the Service after any such changes have been posted constitutes your acceptance of those changes.

Contact Information

For any questions, feedback, or support, please visit our Legal Notice page and get in touch with us. We’ll do our best to respond promptly.