Privacy Policy

This Privacy Policy describes how JapanHippo (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from japanhippo.com (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.

Information we collect

We collect personal information necessary to process orders, manage your account, and provide the Services. This may include:

  • Name, address, phone number, and email
  • Payment information (processed securely via Stripe / PayPal; JapanHippo never stores full card details)
  • Order details and history
  • Any additional information you provide when contacting us (e.g., for refunds, returns, or support)
  • Technical information about your device and browsing, such as IP address, browser type, operating system, pages visited, and time spent on the Site
  • Information collected via cookies and similar tracking technologies
  • Information about third parties you provide when making a purchase or sending gifts

By providing your personal information, you consent to the collection and use of this information as described in this Privacy Policy.

How we use your information

Your personal information is used exclusively to provide and improve the Services and to fulfill your orders. This includes:

  • Processing and delivering your orders
  • Managing refunds or returns
  • Communicating with you regarding your orders, inquiries, or any updates related to the Services
  • Sharing with necessary third parties, such as payment processors or shipping carriers, strictly to complete the transaction or delivery
  • Complying with legal obligations under Japanese law

Personal information is never sold to third parties, and is only used for the purposes described in this Privacy Policy.

Optional Marketing: At present, JapanHippo does not use personal data for marketing purposes. In the future, if marketing communications are introduced, these will only be sent with your explicit consent, and you will always have the option to opt-out.

Data sharing

We We may share your personal information with:

  • Payment processors (Stripe, PayPal) to complete transactions
  • Shipping carriers to deliver your orders
  • Authorities, if required by Japanese law (e.g., for tax, customs, or fraud prevention purposes)

All third parties are contractually obligated to protect your information, comply with Japanese data protection laws, and use it only for the stated purposes.

We do not share your information with third parties for marketing purposes without your explicit consent.

If advertising services such as Google Site Kit are used in the future, certain data may be shared with these providers to deliver personalized ads or analyze site traffic. These providers are required to comply with Japanese data protection laws and use the data only for the stated purposes. You will always have the option to opt-out of personalized advertising.

Data security

We take reasonable technical and administrative measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to:

  • Secure data transmission using HTTPS
  • Restricted access to personal data by authorized personnel only
  • Secure handling of payment information via third-party payment processors (Stripe, PayPal)

While we strive to protect your personal information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

All third parties handling your personal information are also required to implement adequate security measures in compliance with Japanese data protection laws.

Customer rights

YYou have the following rights regarding your personal information:

  • Access the personal information we hold about you
  • Request corrections or updates to ensure accuracy
  • Request deletion of your personal data, subject to legal and operational obligations (e.g., we must retain certain records for tax, accounting, or legal purposes)
  • Object to the use of your personal data for certain purposes, including marketing communications
  • Withdraw your consent for the use of your personal data, where applicable

JapanHippo will respond to your requests without undue delay and in compliance with Japanese data protection laws.

To exercise any of these rights, please contact: diemuosa90@gmail.com

Cookies and tracking

Our website may use coOur website may use cookies and similar technologies for the following purposes:

  • Functional cookies, necessary for the operation of the Site
  • Analytical cookies, to analyze website traffic and improve performance
  • Advertising or personalization cookies, which may be used in the future to deliver personalized content or ads (e.g., via Google Site Kit)

You may disable cookies in your browser at any time. Please note that some features of the Site may not function properly if cookies are disabled.

If advertising or personalization cookies are used, you will always have the option to opt-out of personalized ads. All cookie data is handled in compliance with Japanese data protection laws.

Retention of data

We retain your personal data only as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law. This includes:

  • Personal information used to process and deliver orders
  • Information used to manage refunds, returns, or customer support
  • Data collected for analytical or functional purposes, including cookies

Certain information may be retained for legal obligations, such as tax, accounting, or record-keeping purposes.

Once personal data is no longer required for these purposes, it is securely deleted or anonymized in compliance with Japanese data protection laws.

Refunds and returns

Personal information submitted for refunds or returns is handled exclusively for the purpose of processing your request, in strict accordance with our Refund Policy.

All data provided for refunds or returns will be used only to verify, inspect, and process the claim, and will not be used for any other purpose.

JapanHippo will handle your information in compliance with Japanese data protection laws, ensuring that it is stored securely and shared only with necessary third parties, such as payment processors or shipping carriers, strictly for the processing of your refund or return.

Changes to this Privacy Policy

JapanHippo may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with an updated effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information. Continued use of the Site or Services after any changes indicates your acceptance of the updated Privacy Policy.

Contact

For questions regarding this Privacy Policy, your personal data, or to exercise your rights under this Privacy Policy (such as access, correction, deletion, or objection), please contact us at:

Email: diemuosa90@gmail.com

JapanHippo will respond to your inquiries without undue delay in compliance with Japanese data protection laws.